Case Studies
Real Solutions.
Measurable Impacts.
Retail System for Antique Watches, Jewellery and Cigars Trader, Zurich
Business Problem Solved
A global luxury goods trading company dealing in watches, jewellery, and cigars struggled with tracking individual items across a complex supply chain involving bulk imports, bonded warehousing, item segregation, regrouping, and international sales. The absence of an integrated system made it difficult to maintain accurate inventory traceability, manage orders, handle returns, and generate reliable reports. There was a need for a unified solution to streamline inventory tracking, supplier and customer order management, documentation, and reporting, along with mobile and web platforms for catalog access, order placement, and real-time status updates.Impact Delivered
The FileMaker solution enabled complete traceability of each item across its lifecycle, significantly improving inventory accuracy and control. It streamlined supplier and customer operations, reducing manual effort and errors while providing real-time visibility into stock and movements. Reporting capabilities supported faster, data-driven decisions, and structured handling of returns improved accountability and customer satisfaction. Additionally, the mobile app and website integration enhanced the overall user experience, while automated data synchronisation ensured consistency, scalability, and operational efficiency.Key Impacts
40–60%
Reduced manual processing effort
30–50%
Order processing time decreased
25-30%
Increased customer engagement